Shipping and Exchanges

We hope your product was perfect right out of package, but we understand that sometimes our customers choose the wrong size or even the wrong product.  We 100% want you to get the right product and especially the right size on all of our clothing items.  

VIP accepts site-wide exchanges on most of our  products and want it to be a simple as possible.  If you need to exchange an item for any reason, simply use the contact form on this page or email us at customerservice@shopbyvip.com.  

All exchanges must be processed within 10 days of the date the product was received and must be in it’s original condition and contain the original packaging.  

VIP Media Group, LLC and it’s affiliates VIP Magazine and Shop by VIP does NOT offer refunds on any product, for any reason at this time. We will work hard to make sure you are 100% satisfied and value each and every one of our customers.  Due to the nature of some of our products, NO REFUNDS will be offered.  To view our complete refund/exchange policy please click HERE.

**some individual items may be final sale and are not eligible for exchange.  Please choose your item carefully.  Thank you. 

FREE SHIPPING on ALL ORDERS OVER $30. Dismiss